Submitting a Refund Application

You (the customer) may ask us (the company) to refund your money within 14 days (2 weeks) of the expiry of an order’s deadline. However, these time restrictions do not include refund requests concerning plagiarism, but it will be necessary for you to provide a credible report to show the plagiarism is our fault.         

Note: The plagiarism detection service - Turnitin.com – is considered reliable, as are its partners (e.g., sites such as iThenticate and WriteCheck). Referenced material, direct quotations and ToC (tables of content) do not constitute cases of plagiarism. By contrast, because it picks up references and direct quotations as plagiarism, SafeAssign.com is not seen as a reliable plagiarism detection tool. Likewise, hand-written notes suggesting plagiarism cannot be accepted as solid evidence.             

  1. Only text created by our writers is tested for plagiarism. Therefore, if or when you seek our assistance with a continuation order, we cannot be considered responsible if there is any plagiarism found in the part you completed.
  2. In case you are dissatisfied, our Refunds Department will look at your case and report back to you, usually in three to four business days. Where your dissatisfaction is valid, we will refund your money in part or in full.     

Revisions

  1. We offer revisions (free-of-charge) at any time within 48 hours (2 days) after a deadline has expired. After this time, we will ask you to submit a new order. If our writer revises your paper free-of-charge, we will not be able to provide a refund at a future date.     
  2. We offer free-of-charge revisions for up to 30 days in the case of longer assignments (e.g., 20 + pages).
  3. We are unable to provide free-of-charge revisions if you change the initial instructions. We may require an additional order if essential information is provided when a paper is complete or is still in progress.     
  4. If you want a paper to be revised, a new deadline will need to be agreed when submitting your revision comments. Please note that revisions can take up to 24 hours where the requirements are complex or we have difficulty finding a suitable writer. However, we will do our utmost to complete the work in the specified timeframe.     
  5. It is important you keep a close eye on your personal profile page and email system so that you get any messages our administrators or writers send you. While it is sometimes easy to forget to include essential materials at the outset, it is your responsibility to let us have all necessary materials or to provide these if our writer requests them.
  6. If the client wants to have more time for checking an order, we have an option for this called "Extended Revision." It will cost only 30% of the order price and will extend a period for a free revision from 2 to 14 days. Nevertheless, any revision request should be made according to original instructions.  A client should be aware that fee for "Extended Revision" is included in final order price even if there weren’t any revision requests. 

A Full Refund

  1. We refund your money in full if you mistakenly submit the same order twice or are charged double. In such cases, you should contact our support team to cancel the rogue order.
  2. If we fail to locate a writer for your order, we will refund your money in full. 
  3. Where we refund your money in full, you should desist from using any papers or materials provided in relation to that order.   
  4. The company can not promise any grades since every university can evaluate the content of papers differently. However, a professor’s feedback is to be considered by the Refund Department when reviewing the complaint. If writer overlooked the instructions provided by a customer, a partial/full refund will be provided.
  5. While applying for a refund, please keep in mind, that we can not revise and refund the order at the same time. The whole order is to be analyzed for the compliance with the provided instructions.

A Partial Refund

  1. If you choose the incorrect number of assignment pages while placing your order, we will provide a partial refund based on the required number of words.
  2. A reduced percentage refund may be offered if you choose the wrong assignment level, e.g., if you choose College level when you meant to choose High School level.
  3. If the information/instructions you provide are in some way contradictory (e.g., if your description does not match the materials you provide), we may recalculate the refund amount.
  4. Cancelling orders (after writers are allocated):

Refund percentage

Passed deadline

100%

10-19% of the deadline

90%

20-29% of the deadline

80%

30-39% of the deadline

70%

40-49% of the deadline

60%

50-59% of the deadline

50%

60%+ of the deadline

NB: It is not possible to cancel an order when the deadline has 30% left, a writer has been allocated, and/or a paper is complete and has been uploaded.

All tips are non-refundable. The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

  1. If our finance team asks you to verify an order - i.e. to provide proof of identification to counter online fraud – and you are late in replying to such a request, the deadline for your order will commence as soon as the necessary verification is received. In cases of delayed verification, you may extend your order’s deadline or place an additional order if your assignment is “hot.”      

Word Count Issues

  1. We calculate page numbers by the amount of words required (each page is equal to 300 words). The exception is technical assignments because calculations feature heavily in papers of this type. Our administrators will calculate the cost according to the level of complexity.
  2. Presentation assignments. Speaker notes for PowerPoint Presentations can be provided for payment. In the event you require speaker notes to accompany a .ppt assignment, our expert writers will develop around 100 words to 150 words for each of your slides.    
  3. We can help you with online tests if required. The price of test assignments, including multiple-choice questions, is calculated on the basis of five questions to each page. Therefore, if there are 25 questions, you should order a five-page assignment.    

Delivery/Deadline 

  1. In cases where an order is to be delivered early, additional compensation will apply. We will ask you to submit a new order based on a recalculated price. If our writer consents to complete a paper early at no extra cost, we will not be able to offer a refund at a future date.
  2. If we are late delivering your paper without all parties agreeing to an extension to the deadline, we will refund your money in part. The revised price will reflect the prices published on our writing service website.     

Order Type

  1. We urge you to choose the right genre of paper when ordering, e.g., “Research Paper.” Refunds cannot be issued where an order is yet unpaid.
  2. We can also help with “Rewriting,” which involves paraphrasing or rewording the text provided by you. Where extra research is required or if you want additional text to be added or any sources to be changed – e.g., any aspect that resembles freshly written text – our representatives may request a new order to be submitted to compensate the writer.    
  3. We strongly suggest you check your personal profile area or email system in case our support team or writers are trying to contact you. Timely replies are important, especially if our writer has chosen a topic for you and we need you to approve it.  
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